To process a return or an exchange please click the below link:
At Fallon & Ava, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are happy to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:
Returns are accepted within 30 days of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn, undamaged, saleable, with original tags still attached to the garment and in its original packaging.
If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please allow a few days for your refund to be processed after dropping off with UPS.
Fallon & Ava reserve the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
You can always contact our customer service representative for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Once you have processed your exchange using the link above, please return the unwanted item with the shipping label that was emailed to you. Once we receive the package, we will ship the new item to you immediately.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.